The responsibility of leaders must be raised so that Hoang Mai town can effectively implement administrative reform.

On the morning of August 12, the Provincial Party Committee's Inspection Team No. 9, led by Comrade Cao Thi Hien - Member of the Provincial Party Committee Standing Committee, Vice Chairman of the Provincial People's Council, had a working session with Hoang Mai town on the results of the implementation of the Project to promote administrative reform; improve the quality of cadres, civil servants and public employees in the period of 2016-2020. Attending the meeting were representatives of leaders of provincial departments, branches and sectors and Hoang Mai town. Photo: Thanh Le

Measuring citizen satisfaction

Reporting at the meeting, the leaders of Hoang Mai town showed that the locality focused on implementing synchronous solutions to effectively carry out administrative reform (AR).

In particular, the town has focused on reforming administrative procedures and implementing the one-stop and one-stop mechanism. Accordingly, there are 378 administrative procedures under the authority of the Town People's Committee and the Commune People's Committees under the one-stop and one-stop mechanism, ensuring compliance with regulations, reaching a rate of 100%.

Leaders of Hoang Mai town report on administrative reform work. Photo: Thanh Le

Every year, the Town People's Committee organizes a sociological survey to assess the satisfaction level of organizations and individuals with the service of state administrative agencies at the district and commune levels and the quality of public service of affiliated public service units every year.

At the same time, the town is reorganizing the apparatus, streamlining the payroll and restructuring the staff, civil servants and public employees to improve the effectiveness and efficiency of the State apparatus.

As a result, Hoang Mai town has reduced 6/25 departments and equivalents; public service units have reduced 4/42 public units under the town and 3 stations under provincial-level industry management, and one population and family planning center.

Deputy Head of the Provincial Party Committee's Propaganda Department Kha Van Tam spoke at the meeting. Photo: Thanh Le

In 2017, the satisfaction index of Hoang Mai town residents about administrative procedures was 45%; in May 2018 it was 57.9%; in December 2018 it was 77.2%.

In addition, the town also pointed out that the implementation of the administrative reform project is still limited and has problems such as: The reduction and shortening of administrative procedures has not met the set requirements; the one-stop department, especially at the commune level, has not met the standards; the application of information technology and modernization of the administrative system is not synchronous; the implementation of high-level online public services is still limited,...

Promote the responsibility of the leader

Discussing at the meeting, members of the inspection team requested Hoang Mai town to clarify the following issues: Results of implementing the project's targets on the following contents: building a team of cadres, civil servants, and public employees to meet the tasks; training and fostering professional skills according to job titles, updating knowledge; cadre evaluation work, mechanism for people to evaluate cadres; mechanism for checking and evaluating the quality of cadres, civil servants, and public employees.

Propaganda work on administrative reform; clarifying the responsibilities of leaders; evaluating the implementation of administrative procedure reform and its impact on local socio-economic development...

People get an automatic queue number at the One-Stop Department of the People's Committee of Hoang Mai town. Photo: Thanh Le

Concluding the meeting, comrade Cao Thi Hien acknowledged and highly appreciated the results of administrative reform work of Hoang Mai town.

The Vice Chairman of the Provincial People's Council suggested that, in order to improve the effectiveness of administrative reform, first of all, the responsibility of the leader must be promoted. "The leader here is not only the secretary, the chairman of the town, communes and towns, but also the responsibility of the leader of each department and each small organization must be promoted, and determination must be required in implementation and direction" - Comrade Cao Thi Hien emphasized.

In addition, the town needs to pay attention to reviewing and cutting down administrative procedures, reducing time and travel costs for people; and continuing to improve the quality of operations of the One-Stop Department.

Improve the quality of civil servants; promote the application of information technology in agencies and units, especially in handling administrative procedures for people and businesses; implement online public services at levels 3 and 4.

Checking the settlement of administrative procedures at the One-Stop Department of the People's Committee of Hoang Mai town. Photo: Thanh Le

At the same time, Hoang Mai town needs to strengthen inspection and supervision work, focusing on monitoring, inspecting and examining the implementation of discipline and administrative discipline at agencies, units and localities; innovating propaganda on administrative reform work...