Vinh City applies software to monitor and manage complaints and denunciations
An important solution of Vinh city in handling citizens' complaints and denunciations is to promote digital transformation and put into operation software to track and handle complaints.
Vinh City is the locality with the number of complaints and denunciations accounting for a large proportion of the total number of complaints in the province. From 2000 to now, the City People's Committee has received 7,197 complaints, with 5,512 cases.
In addition to the large number of petitions, the complexity of the cases has increased, related to land disputes; compensation for site clearance; settlement of old collective housing areas...
However, thanks to drastic administrative reforms in handling petitions, the city's petition handling rate has reached over 96%. Notably, 45/48 complicated cases that have been lingering since September 2020 have been resolved.
Comrade Nguyen Thi Thu Hien - Deputy Chief of Office of Vinh City People's Committee said: The city has increased digitalization in managing the process of handling petitions; the software for tracking and managing petitions helps the city manage from the reception stage to the process of handling petitions and keeping records to track the history of handling each case.
The city focuses on the classification of petitions. Based on the content, the City Reception Committee transfers it directly to specialized departments, branches or wards and communes. If the content of the petition is general, before transferring the petition, the Reception Committee is responsible for clarifying with the departments and units to clearly identify the subject in charge and coordinate in advising on handling the petition according to functions and tasks.
On the basis of applying the software for managing petitions, departments, branches and localities must adhere to the progress of the time for settlement. In case of delay in settlement without valid reasons or incomplete settlement, the City People's Committee will issue documents to urge, rectify, criticize and clearly remind the organization and individual leader.
At the same time, the city will send reminders to departments, offices and People's Committees of wards and communes to monitor the competition, and consider when appointing, promoting, and rotating cadres...
The Vinh City People's Committee has also issued regulations on the responsibility of receiving, processing petitions and resolving complaints, denunciations, recommendations, reflections and land disputes. These clearly stipulate the authority and responsibility of each department, branch, locality and leaders at all levels.
In the process of establishing a delegation or working group, the department or sector in which the case is filed will be the head of the delegation; in cases of a complicated nature, involving many sectors, the City Inspector will be the head of the delegation.
In addition to the regulations of the City People's Committee, the City Party Committee has regulations on coordination between the internal affairs sectors, Party building committees, the People's Council, the People's Committee, the Vietnam Fatherland Front Committee and mass organizations in the work of inspection, supervision, and settlement of complaints and denunciations of citizens.
For complicated and prolonged cases, city leaders directly survey the situation, organize dialogues with the people or organize citizen receptions before making a decision to resolve them, both in accordance with legal regulations and ensuring the rights of the people.
For some petitions that have been resolved and responded to many times but the citizens do not agree, and have not been received by the Chairman of the City People's Committee, the City Citizen Reception Committee will continue to advise the Chairman of the City People's Committee to receive citizens to answer thoroughly.
In cases where the case has been thoroughly resolved, there are no new details and no basis for further resolution, the city's attitude is also very determined to end the resolution, to avoid prolonging and complicating the situation.
In the process of handling petitions, in addition to strengthening coordination between functional departments and localities, Vinh city also strengthens coordination with provincial departments and branches in handling petitions, especially complicated and prolonged petitions, to create a common consensus in handling.
Although the city's petition handling work has had positive changes, the City People's Committee also self-assessed: "The quality of petition handling in some units and localities is not high; the processing progress is overdue, petitions are over-leveled. Some units have not carefully studied case files, lack specific and feasible solutions, even avoid, push, blame objectively..., leading to citizens submitting petitions many times, increasing the number and causing frustration among officials and people".
This is an issue that continues to be rectified and overcome by the City People's Committee to continue improving the quality of handling petitions in the area.
