Vinh City General Hospital, Branch 2: Innovation milestones

For patient satisfaction

Vinh City General Hospital, Branch 2, is impressive with its green color, symbolizing closeness and friendliness, along with renovated areas, departments, and rooms, arranged scientifically, spaciously, and modernly. As soon as entering the Examination Department, patients are warmly welcomed and enthusiastically guided by consultants in the spacious, airy waiting room, creating comfort when performing procedures for receiving, paying, and dispensing medicine.

The Examination Department is designed with a spacious and airy waiting room, creating comfort when performing procedures for reception, payment and drug dispensing. Photo: Lam Tung

Next, patients are guided through the examination procedures at the clinics and paraclinical examinations on the first floor, ensuring a one-way principle. The hospital's examination and treatment process thoroughly applies information technology, creating convenience and minimizing waiting time for patients.

Having regularly visited Vinh City General Hospital for more than 10 years, Mr. Phan Van Nghia, resident of Quan Bau Ward (Vinh City), happily shared about the positive changes of the Hospital 2: “We, the people, are really satisfied with the innovations of Vinh City General Hospital 2, from the facilities being invested in a more synchronous and modern manner; the style and attitude of serving patients attentively and professionally. Instead of having to wait in line to get a number, the Hospital now applies an App to get a number, return results, along with a scientific medical examination process, creating a lot of convenience for patients.”

Scientific medical examination and treatment process, highly specialized team of doctors and support of many modern medical equipment, at the same time thoroughly applying IT, creating maximum convenience for patients.Photo: Lam Tung

Focus on improving the quality of medical examination and treatment

Not only is it a spectacular "transformation" in appearance, Vinh City General Hospital, Branch 2, has been actively and comprehensively moving the entire medical examination and treatment system, developing both in quality and quantity. Along with expanding the outpatient clinic system to more than 20 rooms, full of specialties, expanded paraclinical areas, with a system of synchronous and modern equipment such as: Laboratory testing system (hematology, biochemistry, immunology, microbiology, pathology, ...); Diagnostic imaging (CT.Scanner, magnetic resonance imaging (MRI), X-ray, ultrasound, ...); Functional examination (digestive endoscopy, osteoporosis measurement, electrocardiogram ...).

The hospital continuously upgrades and renovates departments and rooms such as: Examination Department, General Surgery Department, Traditional Medicine - Physical Therapy - Rehabilitation Department, Laboratory Department, General Internal Medicine Department, Intensive Care Department, Nephrology and Dialysis Department... to meet the needs of professional, scientific and technical development and patient service.

Many provincial and central level techniques have been routinely deployed at Vinh City General Hospital, Facility 2. Photo: Lam Tung

If facilities and equipment are identified as the premise, human resources are the "backbone" for innovation and development at the second facility of Vinh City General Hospital. Therefore, over the past year, the Hospital's Board of Directors has promptly improved the organizational structure, apparatus, and trained and improved the professional quality of the team of doctors and medical staff to fulfill the noble mission.

Determining the goal of comprehensive development of Vinh City General Hospital, the Hospital's Board of Directors has proposed synchronous and practical solutions. Doctor CKII Pham Van Son - Deputy Director of Vinh City General Hospital affirmed: Developing Vinh City General Hospital's second facility started from changing the mindset and awareness of medical staff, from a subsidized mechanism to an autonomous mechanism, by rotating staff, civil servants, and workers at the two facilities, the best doctors, nurses, technicians... at facility 1 were mobilized to strengthen the second facility; in order to train, transfer techniques, shorten the professional gap, change the style and attitude of serving patients...".

Doctor CKII Pham Van Son - Deputy Director of Vinh City General Hospital. Photo: Lam Tung

At the second facility, Vinh City General Hospital has also invested in a one-way sterile operating room system, providing maximum support for the surgical process. Up to now, in addition to fully implementing the techniques of the second-class hospital, the Hospital has routinely deployed many new, specialized techniques of the provincial and central levels at both facilities, such as: Laparoscopic surgery (PTNS) to lithotripsy kidney stones through a small tunnel, PTNS to lithotripsy kidney stones through a flexible tube, PTNS to remove the entire prostate, PTNS to remove the pancreaticoduodenal mass, PTNS to resect the stomach segment due to cancer, PTNS to prolapse the uterus, bladder, rectum and vagina, PTNS to replace partial and total hip joints, etc.

The difference in quality of Vinh City General Hospital's second facility is most clearly felt by the patients who are being cared for and treated here every day. Having been attached to the Nephrology and Dialysis Department "like family" for 17 years, Ms. Nguyen Thi Hoa (58 years old) - resident of Cua Nam Ward (Vinh City), is extremely excited when the Hospital has "changed its look": "Since the investment in renovating the hospital rooms to be more spacious, airy, with more machines and equipment to support more effective treatment. Patients in the department are always cared for by doctors and nurses like relatives, but with the additional support of information technology applications, patients are monitored for their health professionally and much more conveniently".

Striving to provide high quality medical services

Continuing to promote the achievements of innovation to create a premise for the development of Vinh City General Hospital, Facility 2 in the coming time, Doctor CKII Pham Van Son - Deputy Director of Vinh City General Hospital affirmed: "The goal of the Hospital is to promote the strengths of both facilities in parallel, in order to perform the task of medical examination and treatment according to the criteria of a grade 2 hospital; in the coming time, the Hospital strives to "unify" the quality of medical examination and treatment between the two facilities.

The hospital has invested in a synchronous and modern system of equipment. Photo: Lam Tung

Accordingly, at the second facility, the Hospital will continue to invest in facilities and medical equipment, and at the same time, based on its existing strengths, it will continue to develop the Urology - Nephrology - Andrology - Pelvic Floor Center; thoroughly apply information technology in all medical examination and treatment activities, provide high-quality medical services and utilities; become a trusted medical examination and treatment address for people in and outside the province.