Vinh City General Hospital: Success from the policy of taking shortcuts
(Baonghean) - Pioneering in implementing the "smart hospital" model and improving the quality of medical services, Vinh City General Hospital has increasingly affirmed its success in the innovation roadmap; the quality of medical examination and treatment is increasingly high, the service style is professional, modern, satisfying patients.
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| Vinh City General Hospital pioneers the implementation of the "smart hospital" model in Nghe An. Photo: Nguyen Sach |
Online connection with Central hospitals
With the desire to help people access high-quality medical services, contributing to reducing treatment costs, reducing travel time and reducing the burden on upper-level hospitals, Vinh General Hospital has cooperated with central hospitals such as Viet Duc Friendship Hospital, Bach Mai Hospital and other major hospitals across the country; organizing regular online consultations.
Online consultation offices are located at many locations within the hospital campus such as: Emergency Room, Department of Anesthesia and Surgery, halls, meeting rooms, etc. to ensure online consultation connection anytime, anywhere.
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| Vinh City General Hospital connects online consultation with Viet Duc Friendship Hospital. Photo: My Hanh |
Along with the application of the PACS medical image storage, transmission and online consultation system that the hospital is deploying, all images extracted from devices such as MRI, CT Scanner, X-Ray... can be transmitted immediately to central hospitals, experts can directly observe clearly and discuss, support diagnosis and advise on appropriate treatment regimens.
Through online consultation with central hospitals, people receive advice and treatment from a team of highly specialized experts and doctors, and enjoy high-quality medical services without having to go to a different hospital. At the same time, the hospital's staff, doctors and nurses have the opportunity to receive training and improve their professional and technical skills.
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| Vinh City General Hospital successfully deploys difficult, new, specialized techniques from the provincial and central levels. Photo: Document |
Developing the “smart hospital” model
Currently, Vinh City General Hospital receives from 1,800 to 2,000 outpatients and 650 inpatients every day. In order to meet the increasing demand for medical examination and treatment, ensure the quality of examination and treatment, and reduce pressure on medical staff, the hospital has pioneered the successful application of the "Smart Hospital" model in all departments. |
| Director of the Department of Information Technology, Ministry of Health visited and worked at Vinh City General Hospital. Photo: My Hanh |
One of the innovations of this model is the application of smart medical examination cards issued by the hospital. Accordingly, patients using smart medical examination cards will perform all registration procedures by swiping the card to get a queue number, ensuring speed, accuracy, limiting travel; reducing waiting time from 20 minutes to 1 minute.
Patients with smart medical examination cards can also use them to pay online, look up medical examination and treatment history, register for medical examination and treatment online and use them like regular ATM cards. Thanks to these advantages, although they have only been put into use for more than a month, nearly 4,000 patients have registered for smart medical examination cards at the hospital.
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| Hospital applies smart medical examination card. Photo: My Hanh |
All examination rooms are equipped with LCD screens and speakers to facilitate patients to monitor and wait for their turn; creating a professional medical examination style, maximizing convenience for patients. The hospital also deploys electronic medical records and digital signature applications, helping the process of searching for information and returning CLS results to patients conveniently, accurately and quickly.
Mr. Ho Van Thang - Deputy Director of Vinh City General Hospital said: "The application of IT in all stages of medical examination and treatment is a breakthrough in administrative procedure reform, reducing waiting time for patients, creating fairness, transparency of information and especially promoting the productivity of medical staff.
This model also provides a system of statistics, reporting, and monitoring for the hospital and helps higher management agencies quickly grasp the situation of medical examination and treatment. The application of IT also helps monitor revenue and expenditure activities and control the distribution of drugs, consumables, etc., actively contributing to limiting loss and waste in medical examination and treatment.
The “Smart Hospital” model contributes to improving operational efficiency, affirming the quality of medical examination and treatment, and the reputation of Vinh City General Hospital in the whole industry and with people inside and outside the province.
Professional in customer care
The hospital has developed a customer care team with 15 staff members under the Social Work Department, where patients always receive attentive, enthusiastic and professional care. As soon as they enter the examination department, the hospital's customer care staff, dressed in colorful Ao Dai, always smile and warmly welcome, enthusiastically guide patients to get a queue number, and carry out the quick medical examination and treatment process; ready to wholeheartedly help patients as if they were their own loved ones. |
| Hospital implements professional customer care model. Photo: My Hanh |
Always considering patients as “special customers”, the customer care team via hotline regularly calls to inquire, remind re-examination schedules, and provide advice and answers to questions for all patients examined and treated at the hospital. The increasingly disciplined and professional customer care activities have effectively supported and satisfied patients when they visit and receive treatment at the hospital.
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| The customer service hotline staff regularly provides advice and answers questions for all patients who are examined and treated at the hospital. Photo: My Hanh |
With the efforts of the staff, doctors and nurses, Vinh City General Hospital is increasingly affirming itself as a high-quality medical examination and treatment address, where patients not only place their trust in the effectiveness of examination and treatment but are also satisfied with modern, professional services, friendly, thoughtful and dedicated service style./.
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