Nghe An Electricity Company: Continuously improving customer care services

Accordingly, PC Nghe An is expanding the types of electricity services such as: Electrical testing, acceptance of electrical works up to 110kV; Construction of cable heads, cable junction boxes for electrical works up to 35kV; Repair and installation of wires after the meter; Management of operation of electrical works up to 110kV; Consulting on design of electrical works up to 35kV voltage level; Renting electric poles; construction of hotline connection for electrical works up to 22kV voltage level... Electricity service activities contribute to improving the quality of customer service and increasing labor productivity; at the same time creating consensus, connecting the relationship between customers and the electricity industry.

PC Nghe An repairs power lines belonging to customers' assets using Hotline technology, minimizing power outage time for customers.

In recent times, Nghe An Electricity Company has organized customer meetings, coordinated with local authorities, media agencies, and press agencies to promote electricity services to electricity users. Realizing the many benefits that electricity services bring to customers, the types of services provided by Nghe An Electricity Company are gradually being welcomed, highly appreciated, and enthusiastically responded to by customers on a voluntary basis.

In the first 7 months of 2022, Nghe An Electricity Company has provided level 4 services to 23,856 electricity customers. Level 4 electricity services meet all customer requirements from registration, receiving results to 100% online payment. This is a step forward for the electricity industry in bringing electricity services closer to customers through a technology platform, increasing transparency in production and business activities.

Implemented grid lease operation management for 722 customers; 9,488 installation and repair services for wires behind the meter and 391 Hotline electrical repair service sessions to minimize power outage time for customers.

Cleaning transformer stations for customers in My Son and Tru Son communes, Do Luong district, Nghe An.

Mr. Pham Cong Thanh - Deputy Director of PC Nghe An said: "In the past time, PC Nghe An has proactively followed the policies and directions of the Northern Power Corporation on electricity services. In the coming time, the Company will continue to expand electricity services, proactively deploy synchronous solutions to improve the quality of customer service.

Focus on professional training, prepare human resources and material resources to be ready to perform electricity services professionally and effectively, bringing satisfaction to customers. Build an implementation mechanism, create favorable conditions and motivate employees to promote their internal strength, and complete the targets assigned by the Northern Power Corporation.

In addition, the Company also coordinates with local authorities and press agencies in the province to continue to communicate and promote the benefits of electricity services so that customers can access them more. We look forward to receiving consensus from electricity customers."