Provincial National Assembly Delegation supervises citizen reception and complaint settlement

Comrade Thai Thi An Chung - Deputy Head of the Provincial National Assembly Delegation chaired the meeting. Attending the meeting were Comrade Vo Thi Minh Sinh - Member of the Standing Committee, Chairwoman of the Provincial Fatherland Front Committee, comrades in the National Assembly Delegation, representatives of relevant departments and branches.

Overview of the working session between the monitoring delegation and the following units: Provincial Inspectorate, Provincial Police, Provincial People's Procuracy, Provincial People's Court, Provincial Civil Judgment Enforcement Department. Photo: D.C.

Based on the reports of the units that were previously compiled, opinions at the working session requested clarification of the data on citizen reception by the Chairman of the People's Committee at the commune level of 7,589 days, of which 7,057 days were authorized, accounting for 93%. Through this, it is necessary to clearly assess the responsibility of the Chairman of the People's Committee at the commune level in receiving citizens.

From the citizen reception work in the whole province of all levels, it is necessary to clearly assess the number of complaints and denunciations that have been resolved beyond their authority but have been directed by superiors to be reconsidered or cases that have ended their handling but citizens still have complicated, prolonged, and crowded complaints; the rate of cases resolved within the time limit, beyond the time limit...

Delegates expressed their opinions at the monitoring session. Photo: D.C.

The opinions also suggested evaluating the coordination between sectors; the situation of handling administrative cases, clearly stating the responsibilities of state administrative agencies when participating in court proceedings; the situation and results of handling complaints and denunciations related to civil servants of sectors...

Accordingly, the units have supplemented and clarified many key contents, as well as proposed and recommended many issues. On behalf of the monitoring delegation, comrade Thai Thi An Chung - Deputy Head of the Provincial National Assembly Delegation acknowledged the results achieved by the units from the issuance of legal documents to the maintenance and orderliness of citizen reception. The rate of resolving complaints and denunciations has been high, along with that, dialogue has been strengthened, focusing on resolving long-standing and crowded cases. Inspection and responsibility checking work has also been deployed simultaneously.

Comrade Thai Thi An Chung - Deputy Head of the Provincial National Assembly Delegation concluded at the supervision session. Photo: D.C.

In the coming time, to receive citizens and resolvecomplaint, accusationTo be effective, units need to urge and direct this work. First of all, in implementing the law on receiving citizens and handling complaints and denunciations, it is necessary to ensure the right to complain and denounce.

Specifically, in receiving citizens and handling complaints and denunciations, it is necessary to promote the role of the leader, have a schedule for receiving citizens; focus on classifying petitions and letters, handling which petitions are returned, which petitions are transferred for processing; continue to promote the application of information technology, especially the publicity and connection between units in receiving citizens, handling complaints and denunciations to know whether a certain issue has been resolved or not. Another issue that also needs to be focused on is the need to continue to disseminate and educate the law so that people understand their rights and responsibilities in making complaints and denunciations - Comrade Thai Thi An Chung emphasized.