Solve problems arising from the grassroots well

With the active participation of the entire political system, many issues arising from the grassroots have been thoroughly resolved, creating social stability for economic development; contributing to improving the leadership capacity of grassroots Party organizations, the operational efficiency of the government and organizations.

Proactive from the grassroots

The case of Mr. H. and Mr. T., who lived next to each other and had a fierce dispute over the construction of a fence in Tan Hop hamlet, Nghia Tien commune, Thai Hoa town, was resolved peacefully nearly half a year ago. Now, the two families have rekindled their "old love", calling each other to drink green tea every day. The Tan Hop hamlet reconciliation team has made great contributions to this harmony.

Officials of Nghia Tien commune and the Tan Hop hamlet mediation team met and encouraged people to resolve conflicts between families. Photo: Nguyen Nguyen

Whenever recalling that reconciliation story, Party Secretary of Nghia Tien Commune Vu Duc Tai always praised the members of the Reconciliation Team for promptly stepping in as soon as the incident occurred, meeting with both sides to propagate and mobilize to resolve the problem, "not making a big deal out of it". During that process, the commune also sent Justice, Land Administration, and Fatherland Front officials to the families.popularize the law, proceed to verify clear boundaries.

After persuading the two families to reconcile, the Reconciliation Team continued to regularly visit the families to do ideological work... Ms. Dam Thi Huyen - Deputy Secretary of the Party Cell, Head of the Reconciliation Team of Tan Hop hamlet happily said: "After clarifying the matter, organizing the two families to pledge not to dispute, the Reconciliation Team took turns to encourage the households. Up to now, the two families have returned to a friendly neighborly relationship."

Comrade Vu Duc Tai - Secretary of the Party Committee of Nghia Tien commune added that in recent years, there have been 5 civil disputes in the commune, petitions sent to the commune have been resolved by the Mediation Teams and commune officials, not allowing the matter to drag on or petitions to go beyond the level. In the process of resolving the cases, the role of the Mediation Team (including the Party cell committee, executive committee, Fatherland Front, organizations, and prestigious people) plays an important role. At the same time, commune officials in the fields of Justice, Land Administration, and Fatherland Front are present in a timely manner to coordinate with the Mediation Teams to convince the relevant parties with legal arguments and also with feelings and neighborhood relationships.

To resolve matters well, in addition to promoting responsibility and enthusiasm, it requires the staff of the Mediation Team and commune officials to have a firm grasp of the law and policies, only then can they convince the people. With efforts to resolve matters from the beginning, for many years, Nghia Tien commune has not had any citizen petitions to the town, and is considered one of the bright spots in the work of mediation, good resolution of recommendations, reflections and cases at the grassroots level.

Officials from communes and wards in Thai Hoa town regularly visit residential areas to meet and discuss with local people. In the photo, Party Secretary of Nghia Tien commune, Mr. Vu Duc Tai (second from right) discusses with local people about ensuring security and order in villages and hamlets. Photo: Nguyen Nguyen

Enhance the responsibility of officials and civil servants

One-stop centers in communes and wards of Thai Hoa town have shown positive effectiveness in handling administrative procedures for people. Photo: Nguyen Nguyen

To effectively carry out political tasks and promote socio-economic development, Thai Hoa Town Party Committee has strengthened the direction of all levels, sectors and localities to actively reform administration, improve the ethics and responsibility of cadres, civil servants and public employees in each working position. The Town Party Committee and People's Committee regularly inspect, urge and evaluate specifically each field and specific work to include in the annual classification.

In the work of receiving people, handling petitions andcomplaint resolution, denunciation, the Town Party Committee and People's Committee clearly assigned responsibilities to each department and office of the town and communes and wards with the requirement to resolve right from the beginning, strengthen propaganda and dissemination of the law associated with mobilizing people to comply, and at the same time conduct effective mediation to limit the prolongation of the matter.

Conference on direct dialogue between the leaders of Thai Hoa town Party Committee and government with Long Son ward people. Photo: Quang Huy

Issues beyond the authority of communes, wards, leaders of the Town Party Committee and Town People's Committee organizedialogue with the peopleto resolve satisfactorily. Typically, in 2022, the Standing Committee of Thai Hoa City Party Committee, directly led by the City Party Secretary, organized two dialogues with the people to resolve the issues raised. After each dialogue, the City Party Secretary sent conclusions to relevant departments, branches, localities and people to jointly urge and monitor the progress of resolution according to the set plan.

At the same time, Thai Hoa town organized professional training sessions and skills for officials of the town's departments and offices and communes and wards on the work of receiving citizens, handling petitions and resolving complaints and denunciations. Throughout the process of performing the task of receiving citizens, resolving complaints and denunciations, officials at all levels in Thai Hoa town always maintained a gentle and respectful attitude towards the people, along with propaganda to help people understand the issues, procedures and responsibilities of the relevant parties. Of course, for complicated matters, the departments, branches and localities in Thai Hoa town also recommended that the relevant judicial and executive units handle them according to the law, in order to stabilize the situation soon.

Thai Hoa town promotes self-criticism in the performance of assigned duties and tasks of officials and civil servants. Photo: Mai Hoa

In the process of solving problems arising from the grassroots, Thai Hoa town is associated with strengthening the building of a clean and strong Party and political system; promoting the study and following of Ho Chi Minh's ideology, morality and lifestyle and Resolution 4 of the Central Committee (term XI, XII) on strengthening Party building and rectification; preventing and repelling ideological, political, moral and lifestyle degradation, manifestations of "self-evolution" and "self-transformation" within the Party; promoting the exemplary role of leaders at all levels in all areas of work./.