Conclusion of the Standing Vice Chairman of the Provincial People's Committee on the performance of the Nghe An Provincial Public Administration Service Center

The Public Administration Service Center is located at 16 Truong Thi Street (Vinh City). Photo: Thanh Cuong

Accordingly, on August 8, 2022, Comrade Le Hong Vinh - Permanent Vice Chairman of the Provincial People's Committee chaired a working session to evaluate the performance results in 2021 and the first 6 months of 2022 of the Nghe An Provincial Public Administration Service Center.

After listening to the report of the Provincial People's Committee Office assessing the Center's performance in 2021 and the first 6 months of 2022; comments from delegates attending the meeting, Comrade Le Hong Vinh - Permanent Vice Chairman of the Provincial People's Committee concluded as follows:

1. After nearly 2 years of operation, the Center's activities have significantly contributed to improving the effectiveness and efficiency of administrative procedure settlement of State agencies in the province; received satisfaction from organizations and individuals, contributed to attracting investment and developing the province's socio-economy. The Provincial People's Committee acknowledged and highly appreciated the Center's operational results, notably the following tasks:

- Be proactive and decisive in advising on handling and supervising the settlement of administrative procedures for organizations and individuals of the Center and the close and timely coordination of departments, branches and sectors in receiving and settling administrative procedures;

- The system of regulations on organization of activities and coordination regulations of the Center with departments, branches and sectors is issued and adjusted promptly, suitable to the practical situation of the locality;

- The reception and settlement of administrative procedures are increasingly improved, the stages from reception, settlement, fee collection, and return of results are monitored and managed electronically on the Provincial Administrative Procedures Information System. Receiving online documents and submitting documents via the Public Postal Service promote advantages, creating favorable conditions for people and businesses;

- Propaganda work is given attention; the posting and publicization of administrative procedures and the address for receiving feedback and recommendations are carried out seriously and resolved promptly.

The Public Administration Service Center has been in operation since October 2, 2020. Photo: Thanh Cuong

2. Besides the achieved results, the Center's activities still have some limitations and shortcomings that need to be overcome in the coming time, namely:

- The center has not yet effectively promoted its assigned monitoring and supervision functions;

- Relevant departments, branches and sectors are still not proactive and have not actively advised the Provincial People's Committee and the Chairman of the Provincial People's Committee on solutions to shorten the time to handle administrative procedures, reduce costs and human resources, improve the quality of receiving and handling administrative procedures at the Center; lack of solutions to increase the rate of online records;

- Some departments and branches are slow to advise the Chairman of the Provincial People's Committee to issue a decision to announce the list of administrative procedures, internal procedures, and electronic procedures, leading to difficulties in receiving, monitoring, and supervising the results of settlement (Department of Planning and Investment, Department of Natural Resources and Environment);

- Some administrative procedure reception and settlement operations are not guaranteed: implementation on the Administrative Procedure Settlement Information System is not in accordance with regulations; digitization of records and results of administrative procedure settlement is not timely and not complete; digital signatures have not been implemented; administrative procedure information has not been connected, integrated, or shared between the Administrative Procedure Settlement System of the Ministry and branches with the Administrative Procedure Settlement Information System; the rate of overdue records, records requiring additional information or records requested by organizations and individuals to be withdrawn is still high (Department of Transport, Department of Planning and Investment, Department of Natural Resources and Environment);

- The arrangement of cadres, civil servants and public employees to work at the Center is not flexible and proactive, there are times when it is overloaded, there is local congestion in the reception stage at some counters, and there is a lack of inspection and supervision by the governing agency.

- Potential loss of security and order in front of the Center gate.

3. In the coming time, to continue promoting the achievements of the Center and overcoming the above-mentioned shortcomings and limitations, the Provincial People's Committee assigns the Center, relevant departments, branches and sectors the following tasks:

a. For the Center:

- Continue to review and survey to advise the Provincial People's Committee to invest in equipment to meet the tasks of innovating one-stop-shop and one-stop-shop: brand recognition, document digitization; arrange priority transaction counters for people with disabilities, meritorious people and some other priority cases when coming to transact at the Center...;

- Preside over and coordinate with relevant departments and branches to advise the Provincial People's Committee on implementing the mechanism of assigning public postal service providers to undertake a number of tasks in the process of guiding, receiving, digitizing records, and returning results of administrative procedure settlement. Implementation time: October 2022;

- Coordinate with departments, branches and sectors to promote the monitoring and evaluation of the reception and settlement of administrative procedures at the Center; strengthen communication about the role, functions and tasks of the Center for organizations and individuals; organize training on document reception, digitalization, information technology application and communication skills.

b. For the Provincial People's Committee Office

- Direct the unit assigned to manage and operate the Provincial Administrative Procedure Information System to upgrade and complete, with priority given to reviewing and completing items serving the digitization of records and data; connecting, sharing, interoperating, integrating and synchronizing data between the Administrative Procedure Information System and national database systems and industry databases. Completion time: before September 30, 2022;

- Preside and coordinate with VNPT Nghe An to integrate and synchronize data fully, accurately, regularly and continuously from the Nghe An Provincial Administrative Procedure Settlement System with the National Public Service Portal according to regulations;

- Coordinate with relevant agencies and units to publicly announce the results of the assessment of the Index of services to people and businesses on the Provincial Administrative Procedure Information System and the Provincial Electronic Information Portal.

c. For departments, branches, sectors and related units

- Proactively advise the Provincial People's Committee and the leaders of the Provincial People's Committee on solutions to reform administrative procedures: promptly announce administrative procedures; review and create a list of administrative procedures to perform "4 on-site" administrative procedures at the Center, initially simple procedures; solutions to increase the rate of online application submission; propose solutions to combine counters; receive applications regardless of administrative boundaries; continue to review and select officials and civil servants to work at the Center to meet the requirements on quality and quantity;

- Urgently provide signatures and hand over to officers, civil servants and public employees of their units who are sent to the Center to receive and digitize records and documents. Completion time: before August 31, 2022;

- Strictly implement the digitization of records, documents, and results of administrative procedure settlement to ensure that 100% of records are received and settled;

- Promote self-inspection of the reception and settlement of administrative procedures at specialized departments and units to promptly detect and correct the reception and settlement of administrative procedures that are not in accordance with regulations;

- Direct relevant departments and units to completely stop receiving documents and handling administrative procedures that are not in accordance with regulations;

- Coordinate with departments and branches to urgently connect, integrate and share with the province's administrative procedure settlement information system in accordance with regulations;

- The Department of Justice proactively deploys solutions to promptly and thoroughly overcome the overload and congestion in the reception stage during peak periods; urgently restructures the process for administrative procedures under its management authority; presides over and coordinates with relevant units to interconnect, connect, integrate and synchronize data between the provincial administrative procedure settlement information system and the software of the Ministry of Justice;

- The Departments of Planning and Investment, Natural Resources and Environment urgently advise the Chairman of the Provincial People's Committee to decide to announce internal procedures and electronic procedures for administrative procedures under their management authority. Completion time: before August 31, 2022;

- The Department of Finance shall preside over and coordinate with relevant departments and branches to advise the Provincial People's Committee on the collection of fees and charges under the decision-making authority of the Provincial People's Council for online public service provision activities to ensure suitability to encourage organizations and individuals to use online public services;

- VNPT Nghe An coordinates with the Provincial People's Committee Office to promptly upgrade, supplement and complete the functions of the Nghe An Provincial Administrative Procedure Information System;

- Nghe An Post Office has solutions to propagate and promote the benefits of submitting documents via public postal services at commune-level cultural post offices; coordinate with the Center and related departments, branches and sectors to advise the Provincial People's Committee to implement the mechanism of assigning public postal service providers to undertake a number of tasks in the process of guiding, receiving, digitizing documents, and returning results of administrative procedure settlement in accordance with regulations;

- Vinh City People's Committee directed the City Police and Truong Thi Ward People's Committee to take measures to combat, prevent and eliminate the chaotic situation affecting security and order in the area in front of the Center's gate.

The above is the Conclusion of the Standing Vice Chairman of the Provincial People's Committee Le Hong Vinh at the working session to evaluate the performance results in 2021 and the first 6 months of 2022 of the Nghe An Provincial Public Administration Service Center. The Provincial People's Committee informs relevant departments, branches, sectors and units to know and coordinate to implement the contents effectively and promptly.